Privacy Policy

Last updated: 13.04.2026

At Send Insight, we are committed to protecting your personal data and respecting your privacy, especially when supporting children and young people with Special Educational Needs and Disabilities (SEND).

1. What information we collect

We may collect and process the following information:

  • Name and contact details (e.g. email address)

  • Information you provide via contact forms or enquiries

  • Information relating to a child or young person’s needs (this may include sensitive personal data)

2. Special category data

Due to the nature of SEND advocacy, we may process special category data, including information about:

  • Health

  • Education needs

  • Disabilities

We only collect this information where it is necessary to provide support and with your consent.

3. How we use your information

We use your information to:

  • Respond to enquiries

  • Provide SEND advocacy support

  • Communicate with you about your request

  • Improve our services

4. Lawful basis for processing

We rely on:

  • Consent – where you provide information voluntarily

  • Legitimate interests – to respond to enquiries and provide support

You can withdraw your consent at any time.

5. How we store your data

We take appropriate steps to keep your information secure and only retain it for as long as necessary to support your enquiry.

6. Sharing your information

We do not share your personal data with third parties unless:

  • You have given permission

  • There is a safeguarding concern

  • We are legally required to do so

7. Your rights

Under UK data protection law, you have the right to:

  • Access your data

  • Request correction

  • Request deletion

  • Withdraw consent

To exercise these rights, please contact us at: hello@sendinsight.co.uk

8. Cookies

Our website may use cookies to improve your browsing experience. You can control cookies through your browser settings.

9. Contact

If you have any questions about this policy, please contact:

hello@sendinsight.co.uk

Terms and Conditions

Last updated: 13.04.2026

Welcome to SEND Insight. By using this website and our services, you agree to the following terms.

  1. About our service

    SEND Insight provided information and advocacy support relating to Special Educational Needs and Disabilities (SEND).

    our services intend to offer guidance and support to parents, carers and individuals.

  2. Not legal advice

    We aim to provide accurate and helpful information however, we are not a law firm. We do not provide legal advice. Information provided should not be relied upon as a substitute for legal advice. You should seek legal advice where necessary.

  3. Use of our website

Use this website for lawful purposes only. Not misuse or attempt to disrupt the website. Provide accurate information when contacting us.

4.Limitation of liability

While we aim to ensure all our information is accurate:

We make no guarantees about completeness of accuracy

We are not liable for any loss or damage arising from use of this website or services

5.Availability of service

We may modify, pause or stop services at any time

We may change the cost of service

We are not obligated to provide ongoing support

6.Confidentially

We aim to treat all information shared with us confidentially, in line with our Privacy Policy.

7.External Links

Our website may contain links to other websites. We are not responsible for the content or practices of those websites.

8.Changes to these terms

We may update these terms and conditions at any time. Updates will be posted on this page.

9.Contact

If you have any questions about these Terms and Conditions, please contact hello@sendinsight.co.uk